Complaints
When you shop at Vestsea, we naturally offer a 2-year right of complaint on all our goods.
In the event of any errors or omissions, you must contact Bech Group Limited as soon as possible so that the error can be corrected.
The right of complaint can be used if the product contains manufacturing defects, is defective, or has defects at the time of purchase. We distinguish between manufacturing defects, wear and tear and incorrect use. Production fault means fault in the production of the product, and the right of complaint covers in that case.
Wear and tear is not covered by the right of complaint, and means that the product has been used for a long time, and that it must therefore be expected that the product has been worn.
Improper use is not covered by the right of complaint, and is when the product has been exposed to damage as a result of incorrect use or mistreatment.
Self-inflicted damage to the product is not covered either.
In the case of complaints, a copy of the order/invoice, with a clear indication of contact information, is attached and sent to:
Bech Group Limited
Vestsea UK
12b Kennerley’s Lane
Wilmslow
SK9 5EQ
United Kingdom
Return & Exchange
All goods must be sent back in the original packaging or an equivalent, so that the goods are not damaged during the return shipment. In addition, a description of the complaint error and contact details must be attached.
Request a return label
To receive a return label by email, click the button below and submit the form with your order information.
Right of withdrawal for online purchases
You have a 14-day right of withdrawal when you shop online at Vest Sea.